PRIVACY & TERMS

1. Terms and Conditions Policy

OVERVIEW

This website is operated by ELKHAIR SONS C.R. 128541. Throughout the site, the terms “we”, “us” and “our” refer to ELKHAIRS SONS / KYRO LOUNGE / FUME ART. ELKHAIR SONS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or completing payments, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitute acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

You agree to provide current, complete and accurate payment amounts and account information for all payments made at our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Kingdom of Bahrain.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

2. Privacy Policy

This Privacy Policy ("Policy") explains how information about You is collected, used, and disclosed by Your access or use of this Site or otherwise as a result of Your interactions with Us. By visiting this Site directly or through another site, you accept the terms and conditions of this Policy. This Policy applies to this Site. We are not responsible for the content or privacy practices on any website not operated by Us to which this Site links or that links to this Site.

2.1 Information We Collect

In addition to the information you provide during registration or service use, we collect data across various categories:

Data Type	Purpose	Examples
Identity Information	Account creation and verification	Name, email address, phone number, date of birth
Profile Information	Personalized experience	Profile picture, preferences, loyalty tier
Reservation Details	Table booking and event RSVP	Date, time, number of guests, seating preferences, special occasions, notes
Transaction Data	Loyalty program and rewards	Purchase codes, visit history, points earned/redeemed, spending amount
Contact Data	Customer support and notifications	Messages, feedback, support requests

2.2 Information We Collect Automatically

We may also automatically collect information about you when you access or use the Site or transact business with Us, including:

• Transaction Information: When you complete a payment on the website, we collect information about the transaction, such as payment amount, and the date and location of the transaction.
• Log Information: We obtain information about your use of Our websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to this Site.
• Device Information: We collect information about the computer or mobile device you use to access Our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
• Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access this Site.
• Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with this Site, including information about your browsing behavior, purchase behavior, and other engagement with the Services.

Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies.

2.3 Firebase and Third-Party Services

We use Firebase and other third-party services that may collect information used to identify you:

• Firebase Authentication: Manages user authentication and account security
• Firebase Cloud Firestore: Stores user data, reservations, and preferences
• Firebase Cloud Messaging (FCM): Delivers push notifications about reservations, events, rewards, and promotions
• Firebase Storage: Stores user-uploaded images (profile pictures)

3. Information Use and Disclosure

3.1 Internal Use

We use your personal information to process your payment and provide you with the service. We may internally use your personal information to improve this Site's content and layout, to improve outreach and for Our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.

• Create and manage your user account
• Process table reservations and event RSVPs
• Track and manage loyalty points and rewards
• Display your transaction history and visit records
• Enable seat preference selection and availability checking

3.2 External Use

We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone. Your information is processed in a secure manner.

We may disclose information to third parties that perform specific functions on Our behalf. However, we will only disclose the information that is necessary for them to perform their service.

• Payment Processors: We must provide your credit card number to financial-services corporations such as credit-card processors and issuers as is required to process your orders. We will use industry standard security measures, including data encryption, when providing your credit card number to others.
• Service Providers: Cloud hosting (Firebase), Notification services, and Analytics providers.
• Restaurant Operations: Reservation and dining preferences shared with restaurant staff to fulfill booking requests.
• Legal Requirements: We may disclose personal information or financial information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if We are otherwise required to disclose such information by law.
• Protection of Rights: We will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other agreements, or to protect ourselves or others (e.g., fraud reduction).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

• Encryption: Data transmission is encrypted using HTTPS/TLS protocols.
• Secure Storage: User data is stored in secure Firebase Cloud Firestore databases.
• Authentication: Firebase Authentication with secure token-based access.
• Access Controls: Limited employee access to personal data on a need-to-know basis.
• Secure Local Storage: Sensitive data on your device is stored using Flutter Secure Storage.

5. Data Protection Rights (Kingdom of Bahrain)

As a Bahrain-based service, we comply with the Kingdom of Bahrain's Personal Data Protection Law (PDPL) Law No. (30) of 2018.

• Right to Access: You have the right to request access to your personal data we hold and obtain information about how we process it
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data under certain circumstances
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes
• Right to Restrict Processing: You can request restriction of processing in specific situations
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time
• Right to Lodge a Complaint: You may file a complaint with the Personal Data Protection Authority (PDPA) of Bahrain

6. Updates to this Policy

If We change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information We collect, use and disclose. We encourage you to review this Policy from time to time so you will know if the Privacy Policy has been changed or updated.

7. Shipping/Delivery Policy

• Local: Cost - As per the delivery rates of the delivery partners.
• Timelines: Same Day Delivery for Food & In-stock Items
• Return shipping cost: Applies in case of refunds/exchanges

8. Other Policies

10. Consent

By creating an account and using the ELKHAIR SONS Application, you acknowledge that you have read, understood, and agree to be bound by these Policies and Terms.